Communication

Heinz Goldmann was a business leader and a renowned expert in sales, marketing and effective communication. In his illustrious career, he has personally trained over 450,000 top executives spread over 35 countries. He was the founder Mercuri International Group, a global organisation that trains executives in communication and sales all over the world...

Listen Listen to me Dad, I have so much to say, Our times are good times too, My careless body language...

Perceptual barriers are associated with our tendency to jump to conclusions, rather than flexibly seeing alternatives. They also prevent us from obtaining a complete and accurate picture of the real problem. Discover how flexibility and creativity help overcome perceptual barriers…

Telesales has been around for a long time and is an economical option. But when can you know you can sell anything on the phone? This article from June 2005 shares the code…

What does development of the core constitute? Is it knowledge, Skills, Behaviour and Attitudes and how much of it in each? One more question that needs to be addressed is, does it vary from vocation to vocation or should we look at some common core across the people in the corporate world...

Communication is the interchange of thoughts opinion or information by speech, writing or signs. Communication becomes effective communication only when both the parties involved in the act understand and respond to one another totally. The most common barrier to communication is our natural tendency to judge, to approve or disapprove the statement of the other person or persons...

The world today is considered more tightly “networked” than ever before. Cyber and human networks rule the globe. But ‘networking’ and the power of networks are not such new ideas after all, and starts with the ability to see ourselves clearly, as this excerpt from a vintage issue of Harvard Business Review published in 1964, proves…

A pop quiz. Do you know what Systematized transitional projection means? Neither do we. But if you would like create such high-sounding gobbledygook that means nothing, this Buzz phrase generator reproduced from Harvard Business Review in Oct 1989 issue of Mercuri Mail can offer you hours of fun…

A successful sales professional must be adept at actively listening to his customers. Rapt listening makes the Customer feel deeply respected and valued and wins her over subconsciously. This wisdom nugget from July 1989, tells us why listening is such a precious skill for a salesperson...